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Frequently Asked Questions

1/ Payment and Delivery

What are my payment options?

We accept payment online only. All standard credit and debit cards can be used at checkout. 

What delivery options do you offer?

We offer multiple delivery options to suit your lifestyle and location. Get your purchases delivered to your door or to a local pick up location. 

We offer delivery with ACS.

Which countries do you deliver to?

We currently only deliver within Cyprus. 

Is your packaging discreet?

Discretion is our middle name. We deliver in plain packaging with no identifying marks or logos on the box. 

Can I track my order?

Depending on the delivery option selected, order tracking information will be submitted with your order. 

How do I get free delivery?

Spend over €40 and you’ll get free delivery to an ACS collection point. Or Spend €104.99 and get free delivery to your door. (within city option) 

Spend €204.99 and get free delivery to your door. (outside city option) 

2/ Returns

How do I return an item?

We have a 21 day return policy so if your purchase didn’t add any Wiggle to your life, let us know. Lingerie, Lube and Cleaning Products, Toys and Wellness products must be unopened, unused and unworn with the tags intact and in the original packaging to be considered for refund.

The cost of returning an item is the responsibility of the customer. 

To return an item please contact us at info@wigglecy.com

Can I exchange an item?

We do not offer exchanges on items at this time. 

3/ Customer care

Who can I talk to about my order or products?

If you have any questions about your order or products, please contact us at info@wigglecy.com

My toy is not working

If your toy isn’t working, we recommend checking a few things as first step:

- Try new batteries - replace the batteries and it might come back to life.

- Are you using the right type of batteries? Different toys use different types of batteries and a different number of batteries so double check that too.

- Are the batteries in the right way? Sometimes it’s as simple as flipping the batteries round to restart your toy.

- Is your toy rechargeable? If your toy is rechargeable, make sure it is charged. Some toys can take several hours to charge so double check individual product instructions.

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